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Thank you for visiting our Customer Care center. Most of your customer care needs can be easily resolved online.
Please choose the appropriate link from the menu below.
Customer Care:
To contact a Customer
Care representative, please call 800-939-0075 or 845-371-2113 or email support@electronicadirect.com.
Disclaimers
-
Most
orders are shipped within 24 - 48 business hours. Delivery
days are Monday thru Friday.
-
We do not guarantee compatibility.
-
Shipping charges are not included in the price of the item.
Our shipping charges include the handling and insurance fee.
- Please
be aware that according to UPS, Fedex and Airborne policy, shipping
addresses can not be re-routed once the package is in transit.
If a package is re-routed by customer request, a $10 fee will
be applied to the customer's credit card account.
-
We are not responsible for typographical errors, even if an
invoice was issued in error.
-
Pictures are for illustration purposes only.
- We apologize that due to current market trends,
we will only be able to honor a price drop before an order has been shipped.
- We
will not refund the shipping charges and guaranteed Holiday charges
for carrier or weather related delays.
- Electronica Direct
does not take responsibility for delayed arrivals on packages
shipped to rural areas.
- Electronica Direct
does not take responsibility for delayed arrivals due to closed
or delayed airport activity.
- Electronica Direct
will not warranty merchandise that has been damaged by other components.
- As
per Microsoft policy, CD Key numbers can not be replaced, if the
original has been misplaced.
- Please
Note: For security purposes, orders totaling one thousand dollars
or more may require some forms of identification before processing.
- Electronica Direct
reserves the right to ship via an alternate method so that your
package arrives within the designated shipping time as specified
on your order, (e.g. ground shipping from a local warehouse for
an overnight order, since it will arrive at the promised time).
We will not be able to refund your account if your package arrives
as specified.
- Our
advertised "after rebate prices" are subject to quantity
restrictions or other limitations as per the manufacturer's regulations.
- Electronica Direct
will charge a $10 refusal fee for any refused packages.
- Item
descriptions and images are for your convenience only and may
not be accurate! Please check the manufacturer's website for precise
product information.
-
Customer care representatives are available M-T 10:00AM until
5:00PM EST, Friday: 10:00AM - 12:00PM EST. Call
800-939-0075, or email support@electronicadirect.com.
- If
you have any questions regarding our website, or to confirm if
an order went through properly, please email feedback@electronicadirect.com.
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General Information
Copyright © 2006. ElectronicaDirect.com